Support For App

1. Select the options icon on the top left corner of the app

2. Select Basic info option

Step 3. You will see your serial number in this section

To unbind the device, the phone number or email account you used when logging in is needed for receiving the verification code.

After the device has been unbound, your identity as the vehicle owner will be cleared and you will be unable to view historical information such as riding records.

The new owner will not be able to see your previous riding history as well.

This step applies to all Segway-Ninebot products. 

1. Select the menu button.

2. Select unbind option.

3. Select verify option.

4. Enter the code that was sent to your email or phone. 

5. Select the confirm to unbind button. 

1. Click on ME.

2. Select the gear icon on the top left corner.

3. Select Imperial / Metric System

4. Select desired speed measurement (Metric System = KMH / Imperial System = MPH)

In most cases you will be prompted to download the newest version of the firmware when we release it, you can also download it manually if you do not receive the automated prompt. 

Please follow below steps to check the current firmware that is on your device.

No, only the original owner can unbind the account.