All of our scooters come in beginners mode, to unlock the other speed options, please download our Segway-Ninebot app and go through the safety tutorial to unlock the other speed options.
If problems persists then please follow below troubleshooting steps:
First, connect to the app, tap the gear icon in the top right, tap “speed settings”, and make sure the slider is at the max.
Also, when you double click the power button on the KickScooter, it will toggle between 3 speed settings. Green ‘S’ = fastest, Green D’ = middle speed, and ECO = slowest.
Please note that the faster speed settings will deplete the battery more than the slower settings.